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Ensure your WiFi and Bluetooth are not enabled simultaneously otherwise, it can prevent your Fitbit from syncing.Check whether your smartphone has a WiFi or cellular data connection.Make sure your Fitbit device software and your smartphone’s software are both up to date.Check whether the Fitbit app is compatible with your device otherwise, it won’t work properly.Restarting won’t delete any of your data except for notifications. There are different steps for restarting different Fitbit models, but generally, it involves placing the Fitbit in the charger and pressing the side button for about 10 seconds until it restarts. Restart your Fitbit to make sure it’s working properly.If the device wasn’t charged, place it on its charger for about 30 minutes before checking if it will sync again.
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Fitbit trackers usually have long battery life, but it’s easy to forget to charge it every day or so, especially if you leave it in your pocket or bag.
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Before moving to the specific troubleshooting steps for your iPhone or Android device, here are a few essential things you can try:
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